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Conversations

Recent Conversations
Conversations 1 - 20 of 421
Photo of Carlton Guc
Pool Plans
Are pool plans available for SIMs?   I see a Pool name where I can select a plan, but there are no options available.   What is this for ...
  • 1 me too
  • 4 replies
  • Question
Photo of IT Inc.
Unable to View Devices
When I select the Devices tab to manage my devices, there are no devices listed.
  • 1 me too
  • 1 reply
  • Problem
Photo of tlsen
Provisioning error: Error occurred while provisioning selected device(s): No login details for input device ID
I'm trying to provision my first SIM and I get the following error:Error occurred while provisioning selected device(s): No login details...
  • 1 me too
  • 1 reply
  • Problem
Photo of Abraham Fuentes
Availability of AT&T’s 3G service in the United States.
Dear Valued Neo Customer, As your IoT partner, we strive to keep you informed ofindustry events that might impact your business.  Aer...
  • 1 me too
  • 0 replies
  • Announcement
Photo of Alan Wong
SIMs for IoT devices in US but need to be tested in Australia first before shipment
We are an Australia-based company and we just bought 5 Mini 3G/LTE SIMs from Aeris website. We would like to test our device using the Ae...
  • 1 me too
  • 3 replies
  • Question
Photo of Carlton Guc
Dashboard Data not Updating
Dashboard not updating with usage data.  Similar to this post:https://community.aeris.com/aeris/topics/device-data-not-showing-up-in-dash...
  • 1 me too
  • 3 replies
  • Problem
Photo of jimmy FTeberhard
API SMS to device flow/creating notification channel
I have created my SMS application, but am having trouble creating the notification channel.  Here is what I am posting (per your API docu...
  • 1 me too
  • 3 replies
  • Question
Photo of jay kay
I cancelled all my SIMs but still get $1 invoice each month. Please cancel all billing.
  • 1 me too
  • 1 reply
  • Problem
Photo of Bob Gatewood
How does DNS work with a Neo SIM?
Newbie question:  I think what happens is that when I register with my APN (iot.aer.net), the APN sends one or two DNS server IPs to my d...
  • 1 me too
  • 1 reply
  • Question
Photo of Richard Larsen
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
  • 1 me too
  • 4 replies
  • Problem
Photo of Amilkar Ramos
Error occurred while provisioning selected device(s): No login details for input device ID
I'm getting this error by the time I want to Provision(Activate!?) one SIM card from my SIM Inventory.  Can you help with this?
  • 1 me too
  • 2 replies
  • Question
Photo of Eb Eshun
Never established data session
I have a TK228 device.  Everything seems to be working but cannot establish data session and no IP address.  I see this problem is posted...
  • 1 me too
  • 2 replies
  • Problem
Photo of Royce Arnold
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Bob Heckmann
Neo support for SMS
Curious about Neo's support for SMS? Check out our tutorial >
  • 1 me too
  • 1 reply
  • Announcement
Photo of MIke Wyatt
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris charging $600 for 4 days of data!
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris is going to charge me $600 for 4 da...
  • 1 me too
  • 1 reply
  • Problem
Photo of gary patterson
Error occurred while provisioning selected device(s): No login details for input device ID
getting this when i try to provision sim....help!
  • 1 me too
  • 6 replies
  • Question
Photo of Bill Simpson
How can I get information on accessing my devices using a public IP address or VPN?
Please have someone contact me with information regarding accessing our devices with a public IP or your VPN solution.
  • 1 me too
  • 1 reply
  • Question
Photo of maikel perez
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
  • 1 me too
  • 2 replies
  • Problem
Photo of Brian MacMillan
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
device never registered . IMSI: 310170202492245 MSISDN: 882350202492245 ICCID: 89011702272024922459 Service name: NEO_LTE18009
  • 1 me too
  • 1 reply
  • Problem
Photo of Isidore Louis
devise never registeretd?
  • 4 me toos
  • 4 replies
  • Problem