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Conversations

Recent Conversations
Conversations 1 - 20 of 387
Photo of Mike
Problem with Sim Activation
I tried to activate my sim but it's giving me an error when I put in the code. 
  • 1 me too
  • 3 replies
  • Problem
Photo of Nicholas Stewart
Unable to assign Sim pack i ordered and 4 sims missing from last pack registered
I received the ten sims I had rush ordered but I am unable to assign them the system says Unidentified package number, then I noticed tha...
  • 1 me too
  • 0 replies
  • Problem
Photo of Rockwell Automation
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
  • 1 me too
  • 2 replies
  • Problem
Photo of Christian Garcia
Im having issues to set up my GPS devices
Im having issues to set up my GPS devices, i followed the process, assigned, register, and set up apn, but still are not able to establis...
  • 1 me too
  • 4 replies
  • Problem
Photo of Jenny
device not in data session
I have not been able to establish data session. I didn't think this would be so complicated. I provisioned and registered my MT08 GPS tra...
  • 1 me too
  • 14 replies
  • Problem
Photo of Charles Ogden
Missing 6 Digit Code
The latest SIM that I orderd from DigiKey is missing a 6-digit activation code.  The last four digits of the card are 8780, is there a wa...
  • 1 me too
  • 1 reply
  • Problem
Photo of Timothy Hess
If I cancel a SIM can it then be reactivated later?
For example, if I have 10 sims, and currently only need 6, can I cancel the other 4 and then reactivate them at a later date?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Richard Larsen
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
  • 1 me too
  • 4 replies
  • Problem
Photo of Miguel Zaratiegui
Device never registered
I'm configuring a SIM800 (in an Adafruit Fona 800/Arduino Uno) to use the following SIM IMSI:204043397615323 MSISDN:11836683935 ICCID:89...
  • 1 me too
  • 1 reply
  • Problem
Photo of Dallas Kashuba
Activation email for new account never arrives
I'm trying to create a new account to register a Digi-Key, but the activation email never arrives.  I've now tried three times with three...
  • 1 me too
  • 1 reply
  • Problem
Photo of Joe Merryman
Test problem 3
test
  • 1 me too
  • 0 replies
  • Question
Photo of Nate Meeeks
Are these cards WCDMa or can i order them, for say a fleet of interlock devices that i want to track?
Interlock Fleet 
  • 1 me too
  • 1 reply
  • Question
Photo of Kelly Page
One or more of your units has exceeded your threshold limit(s).
We recently purchased a 5 pack of 3G/LTE SIM cards.  We bought 10MB per month.  After using 2 of the devices this weekend I get this emai...
  • 1 me too
  • 1 reply
  • Question
Photo of Martin Evans
I have a: GT005/ 3_BS , GPRS/GSM. GPS vehicle tracker which sim card do I need for it? My phone is verizon
I don't have any service on the phone but I have a text talk app. With a phone number and use Wi-Fi. Someone keeps stealing my bicycles...
  • 1 me too
  • 2 replies
  • Question
Photo of Joel Anderson
How do I load "AerFrame 2.1 ALL API's" into a REST client?
The SMS tutorial shows a REST client with ALL API's available in a menu drop-down. The existing questions have broken links or do not ans...
  • 2 me toos
  • 0 replies
  • Question
Photo of Philip Gervais
Cannot establish data session with AoyaStar GPS. Any suggestions?
I have an AoyaStar T2D GPS unit I have been trying to get up and running. The device is registered on the network and the LED indicators ...
  • 1 me too
  • 2 replies
  • Question
Photo of Sylvano Carrasco
Cant find activation code
I ordered a pack of NEO 2G/3G SIMs. Unfortunately I threw out the paper and packaging that has the Activation Code. My order number is #...
  • 1 me too
  • 1 reply
  • Problem
Photo of Seth Lee
Digikey-neo.aeris account not allowing me to activate SIM card.
My Digikey-neo.aeris.com account does not allow me to enter activation code for my newly purchased SIM card. When i click the link "my di...
  • 1 me too
  • 2 replies
  • Problem
Photo of IT Inc.
SIM is working, device is transmitting but your Diagnostic page doesn't show Registration and Data Sessions established
SIM is working, device is transmitting data to my server but your Diagnostic page doesn't show Registration and Data Sessions established...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Volker Brohm
Initial SIM card registration problem with non cell phone device
Hello, we are trying to register a new neo aeris sim card using a SIM7500A module with AT commands. We followed the "Get started" tutoria...
  • 1 me too
  • 0 replies
  • Problem