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Billing and Rate Plans

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Photo of Richard Larsen
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
  • 1 me too
  • 4 replies
  • Problem
Photo of Kelly Page
One or more of your units has exceeded your threshold limit(s).
We recently purchased a 5 pack of 3G/LTE SIM cards.  We bought 10MB per month.  After using 2 of the devices this weekend I get this emai...
  • 1 me too
  • 1 reply
  • Question
Photo of SHYAM THILLAINATHAN
I would like to cancel my account
Hi, We initiated an account with Aeries early 2017, but unfortunately, we stopped using Aeris services just a month after. I think the a...
  • 1 me too
  • 4 replies
  • Question
Photo of Nathan Looman
Error occurred while provisioning selected device(s): Device does not belong to this product
I purchased several new packs of SIMs and I have added two packs to the inventory for LTE/3G. When I select any of them to Provision I on...
  • 1 me too
  • 1 reply
  • Problem
Photo of JARED RUONALA
My GPS tracker requires a 2G micro SIM 3FF card. Is this available?
I ordered 5 2G 2FF SIM cards. My Popsky GPS tracker requires a 2G micro SIM 3FF card. 1. Can I return the 2FF for a 3FF card. 2. if not, ...
  • 1 me too
  • 1 reply
  • Question
Photo of Kurt Harsley
Can't find PDF invoice download
I need copies of my invoices in a PDF format for reimbursement/records. The CSVs are not an acceptable format for my companies finance de...
  • 1 me too
  • 0 replies
  • Question
Photo of Kostas Zouridis
SMS issues
Hi, I am trying to send SMSes from my neo SIM. 1) The SMS are sent out of my test device but never delivered to the destination. 2) I se...
  • 1 me too
  • 10 replies
  • Problem
Photo of Lorell Hathcock
aeris tech support email address?
I am seeking an email address to discuss a billing issue.
  • 1 me too
  • 3 replies
  • Question
Photo of Mark Jacobs
Setting up for VPN access to a device and how to add this to my NEO account
I need to create VPN access to a Moxa 2542-HSPA device.  Moxa has software that will allow me to access but it requires a public IP addre...
  • 1 me too
  • 0 replies
  • Question
Photo of Rich Morris
Does Aeris have options for Europe? Norway?
I'm already using systems in North America and like the service. Does Aeris have options for Europe? Norway?
  • 1 me too
  • 1 reply
  • Question
Photo of Emiliano Sosa
terms of service, contract
I would like to have a copy of the terms of service, or contract that we may have with this services. 
  • 1 me too
  • 1 reply
  • Question
Photo of Richard Decatrel
How can I set up a Pool plan for my SIM cards?
How can I set up a Pool plan for my SIM cards?
  • 1 me too
  • 3 replies
  • Question
Photo of Roy Levinson
I would like to modify the current rate plan on my account
How does one change the rate plan?
  • 1 me too
  • 1 reply
  • Question
Photo of Rich Morris
Do you have an FAQ on calculating data usage?
We are transferring very little data yet the dashboard shows 250KB per day usage. How can figure out how to minimize?
  • 1 me too
  • 1 reply
  • Question
Photo of Lloyd Alan Marshall
I ordered 10 SIMs of 3G/LTE instead of 2G/3G. How do I fix my order?
  • 1 me too
  • 1 reply
  • Problem