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Billing and Rate Plans

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Conversations 1 - 15 of 51
Photo of jay kay
I cancelled all my SIMs but still get $1 invoice each month. Please cancel all billing.
  • 1 me too
  • 1 reply
  • Problem
Photo of Richard Larsen
Need to change account managers e-mail address
I need to change my e-mail address on my aeris account and can not figure out how.
  • 1 me too
  • 4 replies
  • Problem
Photo of MIke Wyatt
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris charging $600 for 4 days of data!
Does just having a hotspot online with an aeris sim card (not connected to anything) burn data? Aeris is going to charge me $600 for 4 da...
  • 1 me too
  • 1 reply
  • Problem
Photo of Ed Brignole
change shipping address
I need to change the shipping and billing address on my account.  I can't see how to do it under profile and I couldn't find anything in ...
  • 1 me too
  • 8 replies
  • Question
Photo of MAURICE BOWMAN
mauricebowman3@hotmail.com
Plan
  • 1 me too
  • 1 reply
  • Question
Photo of Michael Fleming
Unable to add credit card.
Unable to add credit card. Error response is  "address not found"  Please advise.
  • 1 me too
  • 2 replies
  • Question
Photo of Michael Fleming
Provisioned and billed Sim cards work for a couple days then stop!
Provisioned and billed Sim cards work for a couple days then stop!  Then my dashboard shows them as canceled. If I provision and bill the...
  • 1 me too
  • 1 reply
  • Problem
Photo of Nayab Khan
Unable to activate sim after updating credit card info
Our credit card on file with you had expired but I never received a notification from your system. Anyway, all our devices have stopped w...
  • 1 me too
  • 0 replies
  • Problem
Photo of Mark Jacobs
Setting up for VPN access to a device and how to add this to my NEO account
I need to create VPN access to a Moxa 2542-HSPA device.  Moxa has software that will allow me to access but it requires a public IP addre...
  • 1 me too
  • 1 reply
  • Question
Photo of Timothy Hess
If I cancel a SIM can it then be reactivated later?
For example, if I have 10 sims, and currently only need 6, can I cancel the other 4 and then reactivate them at a later date?
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Kelly Page
One or more of your units has exceeded your threshold limit(s).
We recently purchased a 5 pack of 3G/LTE SIM cards.  We bought 10MB per month.  After using 2 of the devices this weekend I get this emai...
  • 1 me too
  • 1 reply
  • Question
Photo of Nathan Looman
Error occurred while provisioning selected device(s): Device does not belong to this product
I purchased several new packs of SIMs and I have added two packs to the inventory for LTE/3G. When I select any of them to Provision I on...
  • 1 me too
  • 1 reply
  • Problem
Photo of JARED RUONALA
My GPS tracker requires a 2G micro SIM 3FF card. Is this available?
I ordered 5 2G 2FF SIM cards. My Popsky GPS tracker requires a 2G micro SIM 3FF card. 1. Can I return the 2FF for a 3FF card. 2. if not, ...
  • 1 me too
  • 1 reply
  • Question
Photo of Kurt Harsley
Can't find PDF invoice download
I need copies of my invoices in a PDF format for reimbursement/records. The CSVs are not an acceptable format for my companies finance de...
  • 1 me too
  • 0 replies
  • Question
Photo of Kostas Zouridis
SMS issues
Hi, I am trying to send SMSes from my neo SIM. 1) The SMS are sent out of my test device but never delivered to the destination. 2) I se...
  • 1 me too
  • 10 replies
  • Problem