Billing and Rate Plans
How does one change the rate plan?
We are transferring very little data yet the dashboard shows 250KB per day usage. How can figure out how to minimize?
Stopping a Sim account from overages automatically.
After further tinkering, aeris does not meet my needs. Would like a refund.
Can I set my own rates to charge my customers? For example if they want the 5 dollar 10mb plan can I set the price to 14.99 ?
I am with an Australian company and we have domestic US customers. I'd like to use your Neo platform with our customers in the USA. I a...
My data and billing increased 3x from January to February although we have made no changes or additions to the system? Has anyone had thi...
Do Neo SIMs work in Canada? If so, what's the cost for these? Thanks, Jason
I have my husbands Nokia phone! We keep it for an extra phone. But I need a new sim card. How do I get a new sim card and can I make loca...
I just placed an order for free shipping. Can I change for an expedited 1-2 days shipping instead at this time?
Hi, I'm trying to cancel my Neo Aeris account, but I can't find any way to do that. How do I disable the SIM cards and cancel my account?
How do I change the credit card on file which gets billed automatically?
Hi Bob My payment for May was not drafted from my account (last draft 6th of April) and I do not want my account to be canceled. I under...
I am using a mobile device sending data not SMS, do I get charged the .10 per transaction?How do I cap data usage on a SIM card?
If I want to limit the amount of data used where could I cap the usage in the portal lets say to 10 MB or MB?