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Device Monitoring and Troubleshooting

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Photo of Mike
Problem with Sim Activation
I tried to activate my sim but it's giving me an error when I put in the code. 
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  • 5 replies
  • Problem
Photo of Mark Jacobs
Setting up for VPN access to a device and how to add this to my NEO account
I need to create VPN access to a Moxa 2542-HSPA device.  Moxa has software that will allow me to access but it requires a public IP addre...
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  • 1 reply
  • Question
Photo of Rockwell Automation
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
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  • 2 replies
  • Problem
Photo of Miguel Zaratiegui
Device never registered
I'm configuring a SIM800 (in an Adafruit Fona 800/Arduino Uno) to use the following SIM IMSI:204043397615323 MSISDN:11836683935 ICCID:89...
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  • 1 reply
  • Problem
Photo of Kelly Page
One or more of your units has exceeded your threshold limit(s).
We recently purchased a 5 pack of 3G/LTE SIM cards.  We bought 10MB per month.  After using 2 of the devices this weekend I get this emai...
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  • 1 reply
  • Question
Photo of Philip Gervais
Cannot establish data session with AoyaStar GPS. Any suggestions?
I have an AoyaStar T2D GPS unit I have been trying to get up and running. The device is registered on the network and the LED indicators ...
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  • 2 replies
  • Question
Photo of IT Inc.
SIM is working, device is transmitting but your Diagnostic page doesn't show Registration and Data Sessions established
SIM is working, device is transmitting data to my server but your Diagnostic page doesn't show Registration and Data Sessions established...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Nayab Khan
Why has one of my device been deregistered?
I have several GSM devices that are working fine. Two of them are having an issue. One of these devices shows that it has been deregister...
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  • 2 replies
  • Problem
Photo of Justin Cohen
I cannot activate my SIM Card purchased from Digi-key
We are in a senior design group and we submit order requests to our advisor. Then, our department puts in the order for Digikey and we ju...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Nayab Khan
Wrong message "device never registered" on one of the devices
Another one of our devices has stopped transmitting data. It worked fine until two days ago. In the diagnostic dashboard it says "Device ...
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  • 1 reply
  • Problem
Photo of JARED RUONALA
Micro 2G Sim will not register on digikey-neo.aeris.com.
Micro 2G Sim will not register on digikey-neo.aeris.com.  I have tried 1. Clearing registration on portal 2. Cycling my GPS tracking devi...
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  • 7 replies
  • Question
Photo of JARED RUONALA
Error Code -8
No Data Session. Send MTN-SMS failed. Cause: AirFrame Error Code -8 is received after sending SMS. Please let me know what Error Code -8 ...
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  • 0 replies
  • Question
Photo of JARED RUONALA
My GPS tracker requires a 2G micro SIM 3FF card. Is this available?
I ordered 5 2G 2FF SIM cards. My Popsky GPS tracker requires a 2G micro SIM 3FF card. 1. Can I return the 2FF for a 3FF card. 2. if not, ...
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  • 1 reply
  • Question
Photo of Juan
How can I export the ringtones on my ad card to my google play on my android
I put my old sd card into my new Samsung fone and all the music on my sd card has gone to my ringtones , when I go to my google plays li...
  • Juan, 8 months ago

  • 1 me too
  • 0 replies
  • Question
Photo of Micheal Wall
How to determine when a device last connected.
I'm trying to determine when my devices last connected? Is there a report I can run? I've looked at what's available and nothing seems to...
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  • 0 replies
  • Question