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Device Monitoring and Troubleshooting

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Photo of Bruce B
Service Coverage
I can't connect to the network at all from my current location, but the coverage map says I should have full coverage. Zip code is 33579...
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  • 3 replies
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  • Answered
Photo of ERobishaw
aT+COPS Number
I've got a device that's trying to lock onto the AT&T network. What's the AT+COPS number for neo.Aeris network? The modem is erroring w...
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  • 1 reply
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Photo of AndersA
Data flowing, but no registration?
Just provisioned my first Aeris SIM - that process was completely painless - good job Aeris! Set up the APN (neo.iot.net) in the device,...
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  • 0 replies
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Photo of Jared
Text communication
I am having trouble sending and receiving texts from the neo sim using AT commands. I can successfully send a text from the diagnostics ...
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  • 5 replies
  • Question
  • Answered
Photo of ERobishawE
Account Traffic Cost Summary Group By
It appears that the Account Traffic Cost Summary, group by Report Group is not working. I've assigned my SIMS to 3 different groups (1,2...
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  • 0 replies
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Photo of ERobishaw
Disable SMS
Is there any way to disable SMS on a SIM? I don't need or want SMS messages, and don't want to pay for SPAM messages received, as these ...
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  • 1 reply
  • Question
  • Answered
Photo of Scott M
Can't ping
I'm using the MikroElektronika GSM Click board, which has a Telit GL865-quad module on it. To start I was simply trying to send commands ...
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  • 3 replies
  • Problem
  • Solved