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Service Provisioning and Activation

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Photo of Miguel Zaratiegui
Device never registered
I'm configuring a SIM800 (in an Adafruit Fona 800/Arduino Uno) to use the following SIM IMSI:204043397615323 MSISDN:11836683935 ICCID:89...
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  • 1 reply
  • Problem
Photo of Dallas Kashuba
Activation email for new account never arrives
I'm trying to create a new account to register a Digi-Key, but the activation email never arrives.  I've now tried three times with three...
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  • 1 reply
  • Problem
Photo of Martin Evans
I have a: GT005/ 3_BS , GPRS/GSM. GPS vehicle tracker which sim card do I need for it? My phone is verizon
I don't have any service on the phone but I have a text talk app. With a phone number and use Wi-Fi. Someone keeps stealing my bicycles...
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  • 2 replies
  • Question
Photo of Sylvano Carrasco
Cant find activation code
I ordered a pack of NEO 2G/3G SIMs. Unfortunately I threw out the paper and packaging that has the Activation Code. My order number is #...
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  • 1 reply
  • Problem
Photo of Seth Lee
Digikey-neo.aeris account not allowing me to activate SIM card.
My Digikey-neo.aeris.com account does not allow me to enter activation code for my newly purchased SIM card. When i click the link "my di...
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  • 2 replies
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Photo of IT Inc.
SIM is working, device is transmitting but your Diagnostic page doesn't show Registration and Data Sessions established
SIM is working, device is transmitting data to my server but your Diagnostic page doesn't show Registration and Data Sessions established...
  • 2 me toos
  • 4 replies
  • Problem
Photo of Volker Brohm
Initial SIM card registration problem with non cell phone device
Hello, we are trying to register a new neo aeris sim card using a SIM7500A module with AT commands. We followed the "Get started" tutoria...
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  • 0 replies
  • Problem
Photo of Zachary Gilchrist
The Digi key portal is down with error message: distributor-storepage is temporarily unavailable.
The Digikey Portal is not up. distributor-storepage is temporarily unavailable. I purchased 3 different SIMs through digikey and their po...
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  • 1 reply
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Photo of JARED RUONALA
Micro 2G Sim will not register on digikey-neo.aeris.com.
Micro 2G Sim will not register on digikey-neo.aeris.com.  I have tried 1. Clearing registration on portal 2. Cycling my GPS tracking devi...
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  • 7 replies
  • Question
Photo of JARED RUONALA
Can I register a Digikey sim card on the ssaerport.aeris.com portal?
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  • 0 replies
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Photo of David Crook
SIM shipment missing codes
We have recieved 5 new 3G LTE SIM cards as promised but they arrived without the provisioning codes. Can anyone tell me how to re-acquire...
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  • 0 replies
  • Problem
Photo of Nathan Looman
Error occurred while provisioning selected device(s): Device does not belong to this product
I purchased several new packs of SIMs and I have added two packs to the inventory for LTE/3G. When I select any of them to Provision I on...
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  • 1 reply
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Photo of Bob
SIM not working with USB modem in India
Hello, Use: USB Modem - HSDPA or Huawei USB stick Location: India I have purchased simcard and I am putting it in USB stick. But I can ...
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  • 4 replies
  • Problem
Photo of JARED RUONALA
Error Code -8
No Data Session. Send MTN-SMS failed. Cause: AirFrame Error Code -8 is received after sending SMS. Please let me know what Error Code -8 ...
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  • 0 replies
  • Question
Photo of Roland Donado
Network Status : Some services are having issues explanation
Greetings, I am trying to make a BK-SIM7000E work. At this point in my attempt, I am getting the subject status for the network. Is the ...
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  • 1 reply
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