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Service Provisioning and Activation

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Photo of Amilkar Ramos
Error occurred while provisioning selected device(s): No login details for input device ID
I'm getting this error by the time I want to Provision(Activate!?) one SIM card from my SIM Inventory.  Can you help with this?
  • 1 me too
  • 2 replies
  • Question
Photo of Royce Arnold
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
  • 1 me too
  • 2 replies
  • Problem
Photo of gary patterson
Error occurred while provisioning selected device(s): No login details for input device ID
getting this when i try to provision sim....help!
  • 1 me too
  • 6 replies
  • Question
Photo of Bill Simpson
How can I get information on accessing my devices using a public IP address or VPN?
Please have someone contact me with information regarding accessing our devices with a public IP or your VPN solution.
  • 1 me too
  • 1 reply
  • Question
Photo of maikel perez
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
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  • 2 replies
  • Problem
Photo of Zhen Mai
Not sure if I bought the right card?
I have a 3G GPS Tracker so I bought the LTE/3G sim card. After I assigned the Sim card to my account, I see in the diagnostics area that ...
  • 1 me too
  • 2 replies
  • Question
Photo of David Drinnan
Can I use NimbeLink SIM cards on the Aeris network?
Probably a dumb question, but just wanted to verify, since I have a bunch of unused NimbeLink SIM cards. :)
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  • 1 reply
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Photo of kirby r.
missing activation code on package or sim
Where do i find this information?
  • 2 me toos
  • 1 reply
  • Question
Photo of Luiz Canuto
Registration
  • 1 me too
  • 7 replies
  • Question
Photo of steve keller
can't provision a new SIM
When I select a LTE/3g SIM, then Provision.  I select my rate plan and hit Apply I get the following error.  Please help, I am on site a...
  • 2 me toos
  • 2 replies
  • Question
Photo of Leonardo Avalos Marquez
devices aren't showing up in inventory
I ordered 5 SIM cards, but only one of the cards showed up on my inventory. I can't seem to get even that card to connect to the network,...
  • 2 me toos
  • 5 replies
  • Problem
Photo of dustin jackson
i have a hunting camera called a HC-500m
i have a hunting camera called a HC-500m i purchased these sim cards for these cameras i need to get information to set up the mms functi...
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  • 2 replies
  • Problem
Photo of Mike Wyatt
how do I get new registration digits.
Cant find registration digits. Need support tick for new digits.
  • 1 me too
  • 1 reply
  • Question
Photo of Michael Fleming
Provisioned and billed Sim cards work for a couple days then stop!
Provisioned and billed Sim cards work for a couple days then stop!  Then my dashboard shows them as canceled. If I provision and bill the...
  • 1 me too
  • 1 reply
  • Problem
Photo of Mark Jacobs
Setting up for VPN access to a device and how to add this to my NEO account
I need to create VPN access to a Moxa 2542-HSPA device.  Moxa has software that will allow me to access but it requires a public IP addre...
  • 1 me too
  • 1 reply
  • Question