Conversations

Conversations 1 - 20 of 44
Photo of Rockwell Automation
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
  • 1 me too
  • 1 reply
  • Problem
Photo of Dallas Kashuba
Activation email for new account never arrives
I'm trying to create a new account to register a Digi-Key, but the activation email never arrives.  I've now tried three times with three...
  • 1 me too
  • 1 reply
  • Problem
Photo of Kelly Page
One or more of your units has exceeded your threshold limit(s).
We recently purchased a 5 pack of 3G/LTE SIM cards.  We bought 10MB per month.  After using 2 of the devices this weekend I get this emai...
  • 1 me too
  • 1 reply
  • Question
Photo of Seth Lee
Digikey-neo.aeris account not allowing me to activate SIM card.
My Digikey-neo.aeris.com account does not allow me to enter activation code for my newly purchased SIM card. When i click the link "my di...
  • 1 me too
  • 2 replies
  • Problem
Photo of Justin Cohen
I cannot activate my SIM Card purchased from Digi-key
We are in a senior design group and we submit order requests to our advisor. Then, our department puts in the order for Digikey and we ju...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Zachary Gilchrist
The Digi key portal is down with error message: distributor-storepage is temporarily unavailable.
The Digikey Portal is not up. distributor-storepage is temporarily unavailable. I purchased 3 different SIMs through digikey and their po...
  • 1 me too
  • 1 reply
  • Problem
Photo of Michael Egan
Tried to login. Need password reset. Do not receive reset email, so stuck. Please help.
Need password reset
  • 1 me too
  • 3 replies
  • Problem
Photo of Mitchel Szazynski
Neo-digikey page "temporarily unavailable"
The entire neo-digikey page seems to be down. It says "temporarily unavailable", and the only options are "logout" and "documentation". ...
  • 1 me too
  • 5 replies
  • Problem
Photo of Nathan Looman
Error occurred while provisioning selected device(s): Device does not belong to this product
I purchased several new packs of SIMs and I have added two packs to the inventory for LTE/3G. When I select any of them to Provision I on...
  • 1 me too
  • 1 reply
  • Problem
Photo of JARED RUONALA
My GPS tracker requires a 2G micro SIM 3FF card. Is this available?
I ordered 5 2G 2FF SIM cards. My Popsky GPS tracker requires a 2G micro SIM 3FF card. 1. Can I return the 2FF for a 3FF card. 2. if not, ...
  • 1 me too
  • 1 reply
  • Question
Photo of Eric Tweet
GSM SIM unable to register on network
I'm unable to register my Aeris GSM SIM (IMSI: 204043396723135). I'm attempting to connect in Nome, AK which appears well-covered on the ...
  • 1 me too
  • 2 replies
  • Problem
Photo of Barry Gilbow
neo.iot.net is the APN I am attempting to use with the NEO Sim can anyone confirm this is correct?
 neo.iot.net  is the APN I am putting into the NEO sim with Hyper Terminal with no success//!!??
  • 1 me too
  • 2 replies
  • Problem
Photo of Kevin Dale
AerFrame ErrorCode 5
Having trouble getting this project off the ground. It is an OBD2 GPS unit, which I've noticed has quite a few posts in the community. I ...
  • 3 me toos
  • 4 replies
  • Problem
Photo of Nayab Khan
Unidentified package number when assigning SIMS
I recieved my SIMS a couple of days ago. I've several of these packages and so far I've not been able to assign the sims. I get "Unidenti...
  • 1 me too
  • 3 replies
  • Problem
Photo of Michael Mountanos
Digi-Key Sim Problem
Having a problem assigning my new SIM card that was purchased from Digi-Key . I was able to start the account activation but it wont wont...
  • 2 me toos
  • 1 reply
  • Question
Photo of Lorell Hathcock
aeris tech support email address?
I am seeking an email address to discuss a billing issue.
  • 1 me too
  • 3 replies
  • Question
Photo of shawn francis
I am trying to use the 3G LTE sims on a gps, but the gps will not register. I am sending the commands through aeris sms
  • 1 me too
  • 1 reply
  • Problem
Photo of Richard Decatrel
Is there a way to reactivate a SIM that was canceld?
Is there a way to reactivate a SIM that was canceld?
  • 1 me too
  • 3 replies
  • Question
Photo of John Seaton
Received SIM cards but cannot assign them to my account - NO ASSIGN SIMS on my Dashboard
Unable to provision my new SIM - I do not have the screen to enter my Unique Aeris ID I only have the top picture( dashboard) and not the...
  • 1 me too
  • 1 reply
  • Problem
Photo of Dave Ross
Part number needed Please
We have been buying LTE/3G Industrial Mini-2FF SIM and we need to release it with an official part number for our purchasing dept. The ba...
  • 1 me too
  • 1 reply
  • Question