Conversations

Conversations 1 - 20 of 54
Photo of Abraham Fuentes
Availability of AT&T’s 3G service in the United States.
Dear Valued Neo Customer, As your IoT partner, we strive to keep you informed ofindustry events that might impact your business.  Aer...
  • Abraham Fuentes, 1 week ago

  • 1 me too
  • 0 replies
  • Announcement
Photo of Eb Eshun
Never established data session
I have a TK228 device.  Everything seems to be working but cannot establish data session and no IP address.  I see this problem is posted...
  • 1 me too
  • 2 replies
  • Problem
Photo of Royce Arnold
NEO LTE Block SMS Issue
When I check the Block SMS under Traffic Policy, my device loses the ability to connect / register on the aeris network. I spent around ...
  • 1 me too
  • 2 replies
  • Problem
Photo of maikel perez
recived sims they do not show up on my activation dasktop or anywhere need to know how do i activate amd how ibuy time on them
i revived my sims and they do not show up on my activation dasktop or anywhere for that matter need to know how do i activate and how I b...
  • 1 me too
  • 2 replies
  • Problem
Photo of Ed Brignole
change shipping address
I need to change the shipping and billing address on my account.  I can't see how to do it under profile and I couldn't find anything in ...
  • 1 me too
  • 8 replies
  • Question
Photo of Leonardo Avalos Marquez
devices aren't showing up in inventory
I ordered 5 SIM cards, but only one of the cards showed up on my inventory. I can't seem to get even that card to connect to the network,...
  • 2 me toos
  • 5 replies
  • Problem
Photo of dustin jackson
i have a hunting camera called a HC-500m
i have a hunting camera called a HC-500m i purchased these sim cards for these cameras i need to get information to set up the mms functi...
  • 1 me too
  • 2 replies
  • Problem
Photo of Mike
Problem with Sim Activation
I tried to activate my sim but it's giving me an error when I put in the code. 
  • 1 me too
  • 5 replies
  • Problem
Photo of Nicholas Stewart
Unable to assign Sim pack i ordered and 4 sims missing from last pack registered
I received the ten sims I had rush ordered but I am unable to assign them the system says Unidentified package number, then I noticed tha...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Rockwell Automation
Modem has IP address and receives SMS from Aeris Dashboard but does not respond to pings through Aeris
I am using a Sierra Wirless GX450. I have an industrial SIM (LTE) installed and when I power the device on the device is able to get an I...
  • 1 me too
  • 2 replies
  • Problem
Photo of Charles Ogden
Missing 6 Digit Code
The latest SIM that I orderd from DigiKey is missing a 6-digit activation code.  The last four digits of the card are 8780, is there a wa...
  • 1 me too
  • 1 reply
  • Problem
Photo of Dallas Kashuba
Activation email for new account never arrives
I'm trying to create a new account to register a Digi-Key, but the activation email never arrives.  I've now tried three times with three...
  • 2 me toos
  • 1 reply
  • Problem
Photo of Kelly Page
One or more of your units has exceeded your threshold limit(s).
We recently purchased a 5 pack of 3G/LTE SIM cards.  We bought 10MB per month.  After using 2 of the devices this weekend I get this emai...
  • 1 me too
  • 1 reply
  • Question
Photo of Seth Lee
Digikey-neo.aeris account not allowing me to activate SIM card.
My Digikey-neo.aeris.com account does not allow me to enter activation code for my newly purchased SIM card. When i click the link "my di...
  • 1 me too
  • 2 replies
  • Problem
Photo of Justin Cohen
I cannot activate my SIM Card purchased from Digi-key
We are in a senior design group and we submit order requests to our advisor. Then, our department puts in the order for Digikey and we ju...
  • 2 me toos
  • 3 replies
  • Problem
Photo of Zachary Gilchrist
The Digi key portal is down with error message: distributor-storepage is temporarily unavailable.
The Digikey Portal is not up. distributor-storepage is temporarily unavailable. I purchased 3 different SIMs through digikey and their po...
  • 1 me too
  • 1 reply
  • Problem
Photo of Michael Egan
Tried to login. Need password reset. Do not receive reset email, so stuck. Please help.
Need password reset
  • 1 me too
  • 3 replies
  • Problem
Photo of Mitchel Szazynski
Neo-digikey page "temporarily unavailable"
The entire neo-digikey page seems to be down. It says "temporarily unavailable", and the only options are "logout" and "documentation". ...
  • 1 me too
  • 5 replies
  • Problem
Photo of Nathan Looman
Error occurred while provisioning selected device(s): Device does not belong to this product
I purchased several new packs of SIMs and I have added two packs to the inventory for LTE/3G. When I select any of them to Provision I on...
  • 1 me too
  • 1 reply
  • Problem
Photo of JARED RUONALA
My GPS tracker requires a 2G micro SIM 3FF card. Is this available?
I ordered 5 2G 2FF SIM cards. My Popsky GPS tracker requires a 2G micro SIM 3FF card. 1. Can I return the 2FF for a 3FF card. 2. if not, ...
  • 1 me too
  • 1 reply
  • Question