Conversations

Photo of Bruce B
Network Down?
Is the network down? None of my Neo sims are reporting and all I see is a red check with 'Some Units Are Having Issues' Please Advise ASAP!
  • 2 me toos
  • 6 replies
  • Problem
  • Solved
Photo of Bruce B
Device Won't Connect To Network
I'm trying to connect a Queclink device to my servers using an Aeris SIM which has been provisioned. The APN is correctly programmed into...
  • 1 me too
  • 5 replies
  • Problem
  • Solved
Photo of Bruce B
Suspended SIMS Still Reporting
I suspended several sims this weekend because the units they're installed in began over-reporting, but they're still sending data and I'm...
  • 1 me too
  • 7 replies
  • Problem
  • Solved
Photo of ERobishaw
batch / bulk editing
It does not look like there is a way to batch edit a bunch of SIMS. It would be super handy if the dashboard could take a CSV file and b...
  • 1 me too
  • 2 replies
  • Idea
Photo of ERobishaw
invoices
I cannot see monthly invoices on the portal. I go to Reports >> MOnthly The little green ajax box pops up and says "Loading Invoices..."...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of Bruce B
AerFrame ErrorCode 34
When attempting to send an SMS to several sims on our account from the diagnostic screen (most recently the sim ending 01335) I'm getting...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Bruce B
Service Coverage
I can't connect to the network at all from my current location, but the coverage map says I should have full coverage. Zip code is 33579...
  • 1 me too
  • 3 replies
  • Question
  • Answered