Conversations

Photo of Bruce B
Network Down?
Is the network down? None of my Neo sims are reporting and all I see is a red check with 'Some Units Are Having Issues' Please Advise ASAP!
  • 2 me toos
  • 6 replies
  • Problem
  • Solved
Photo of ERobishaw
AerAdmin API Site Down?
The AerAdmin API test site (and live site) is not responding.  According to the neo Resources Page, this is the url: http://test.m2mweb.n...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of ERobishaw
batch / bulk editing
It does not look like there is a way to batch edit a bunch of SIMS. It would be super handy if the dashboard could take a CSV file and b...
  • 1 me too
  • 2 replies
  • Idea
Photo of ERobishaw
invoices
I cannot see monthly invoices on the portal. I go to Reports >> MOnthly The little green ajax box pops up and says "Loading Invoices..."...
  • 1 me too
  • 5 replies
  • Problem
  • Acknowledged
Photo of ERobishaw
Outage
How do I report / resolve a regional outage? I have 10 devices that disconnected within 30 seconds of each other, 20 hours ago, and have...
  • 1 me too
  • 12 replies
  • Problem
Photo of ERobishaw
bill on portal
Am I missing something, or is there a way to see your monthly bills on the portal? If not, are they mailed? Is there any way to get an el...
  • 1 me too
  • 4 replies
  • Question
  • Answered
Photo of ERobishaw
aT+COPS Number
I've got a device that's trying to lock onto the AT&T network. What's the AT+COPS number for neo.Aeris network? The modem is erroring w...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of ERobishaw
Account Traffic Cost Summary Group By
It appears that the Account Traffic Cost Summary, group by Report Group is not working. I've assigned my SIMS to 3 different groups (1,2...
  • ERobishaw, 5 years ago

  • 1 me too
  • 0 replies
  • Question
  • Answered
Photo of ERobishaw
Disable SMS
Is there any way to disable SMS on a SIM? I don't need or want SMS messages, and don't want to pay for SPAM messages received, as these ...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of ERobishaw
Status: Provision vs Bill
After I provision my new sims, their status is "Provision" I can set the status to "Bill" What does "Bill" mean? Is it necessary to move...
  • 1 me too
  • 1 reply
  • Question
  • Answered