Conversations

Photo of Nate Meeeks
Are these cards WCDMa or can i order them, for say a fleet of interlock devices that i want to track?
Interlock Fleet 
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  • 1 reply
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Photo of SHYAM THILLAINATHAN
I would like to cancel my account
Hi, We initiated an account with Aeries early 2017, but unfortunately, we stopped using Aeris services just a month after. I think the a...
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Photo of Eric Carpenter
Registration/Clear Registration activity
Hi, I have a few linux-based units out in the field that utilize a SIM800 modem. I am having trouble getting two of them to reliable tra...
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Photo of shawn francis
device deregistered
Last registration at: 2017-09-20 21:39:03 Last deregistration at: 2017-09-21 07:31:14........why does the registration status show my dev...
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  • 1 reply
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Photo of Thomas Remmert
SMS failed. Cause: AerFrame ErrorCode 6
Trying to send an SMS from the Neo Web Portal, but receiving ErrorCode 6. 9:22:16 AM$ sendsms 89185015032500233373 '+XT:1002,,,neo.iot.n...
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  • Problem
Photo of Rex Narang
Neoway M590 based board - rejecting registration status
I have activated a Aeris 2G SIM and am trying to use it with a NeoWay M590 board. The AT commands work. However, AT+CREG? keeps giving me...
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Photo of Joe Rocci
How do I cancel a SIM and replace it with a new one?
I purchased a 2FF SIM for testing purposes, but my device requires 3FF. How do I cancel the 2FF and get a new 3FF?
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Photo of Steven Moore
DDNS setup
I was told by my salesman that Aeris supports a Dynamic Domain Name Service (DDNS),  I cant find the setup requirements needed to program...
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  • Question
Photo of hff
Unidentified package number
When I type in my 6 digit code it says unidentified package number, what am I doing wrong? Also looking at the screenshots I have noticed...
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Photo of Eric Carpenter
registration question
Hi, I have a question regarding device registration. I am currently trying to setup a raspberry pi with a SIM800 modem on the aeris netwo...
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  • Question
Photo of Lloyd Alan Marshall
I ordered 10 SIMs of 3G/LTE instead of 2G/3G. How do I fix my order?
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  • Problem
Photo of Richard Decatrel
Is there a way to send an SMS to multiple Sim Cards simultaneously from aeris platform?
Send  an SMS to multiple Sim Cards simultaneously 
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Photo of Ryan E
unable to open pdf invoice
unable to open the PDF monthly report. I have tried it on 3 different PC and 3 different browsers with no luck. All invoice regardless of...
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Photo of Greg Owen
Send sms to API
So how do you send an SMS to the AerFrame APIs?  What phone number do we put in the AT command shown below from Adafruit? ==============...
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  • 5 replies
  • Question
Photo of Anthony Ge
Can't create notification channel. "channelType may not be null"
Trying to go through the aerframe tutorial for sending/receiving SMS. I'm stuck trying to create a notification channel. I keep getting t...
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  • Problem
Photo of Brian Cheek
External Antenna
I need to know the frequency band that the Neo SIMs use in order to find the right antenna to attach to my device.  We are using 3G hubs.
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  • Question
Photo of shiloah warren
AerFrame ErrorCode 6
Please Advise 89185015062500147992 Send MT-SMS failed. Cause: AerFrame ErrorCode 6
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  • 4 replies
  • Problem
Photo of Kate
"some services are having issues" - Where Can I Get a Record of Real-Time Network Status??
Help! I am trying to do testing with our engineers in China and the SIMs aren't connecting.   We are located in ZIP code 60510 and the S...
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