Conversations

Photo of Julie Mason
i can not log in to my neo account...please help!
i can not log in to my neo account today....it was working a couple of days ago. Tried to do forgot password, however it never sends me ...
  • 1 me too
  • 9 replies
  • Problem
Photo of Sang Lee
I can't login nor reset password
Can't login. Tried reset, Aeris does not send any email to any of my email account.
  • Sang Lee, 3 years ago

  • 1 me too
  • 0 replies
  • Problem
  • Not a Problem
Photo of Bob Heckmann
Network outage notification
Neo experienced a service impact at approximately 5pm PST on Friday, January 15, which affected data and SMS services. Data services wer...
  • 2 me toos
  • 4 replies
  • Announcement
Photo of Sang Lee
Network having issues? Stopped transmitting data. Devices are registered, but still not in data session. Network comes on and off...
Devices were working well through last weekend. Monday morning, certainly stopped transmitting data. Devices are registered, but not in d...
  • Sang Lee, 3 years ago

  • 2 me toos
  • 0 replies
  • Problem
  • Solved
Photo of Sang Lee
Bill Explanation
What is "Input Bytes", "Output Bytes" on the bill? What happens when a session ends by "Session Time-out"? It looks like almost half of d...
  • 1 me too
  • 1 reply
  • Question
  • Answered
Photo of Sang Lee
Multiple SMS Count
Whenever I send SMS to my devices through NEO platform, it sends multiple times until device receives the message. When I see billing, it...
  • 1 me too
  • 2 replies
  • Question