Conversations

Photo of Bob Heckmann
Can I send and receive SMS using my Aeris SIM?
  • 2 me toos
  • 1 reply
  • Question
  • Answered
Photo of Julie Mason
i can not log in to my neo account...please help!
i can not log in to my neo account today....it was working a couple of days ago. Tried to do forgot password, however it never sends me ...
  • 1 me too
  • 9 replies
  • Problem
Photo of shiloah warren
Device not Pinging
891850156062500146929 Was working just fine on 4/27. Was shipped and installed at another location today. SMS says delivered, but dev...
  • 1 me too
  • 11 replies
  • Problem
Photo of Mehmet Korucu
Communication issues
I received my SIMs and inserted one into my test device. It registered with the network. as of yesterday. I tried sending a SMS message ...
  • 1 me too
  • 8 replies
  • Problem
Photo of Mehmet Korucu
Did not receive order & unable to order more
Hi, I place an order on 4/29/16 and did not receive my order so I created a claim for it on 5/6/16. It is still not resolved. I wanted ...
  • 1 me too
  • 5 replies
  • Problem
  • In Progress
Photo of Keith
Network down?
My devices stopped communicating this morning.  The dashboard does not show any issues, and the devices still appear to be registered, bu...
  • 1 me too
  • 4 replies
  • Problem
Photo of Richard Sowers
Sending and Receiving SMS
I'm trying to test connectivity. I put a neoaris SIM card (ICCID xxx2711 ) in a samsung sgh-i897. I can browse, but not send or receive...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of Keith
My devices on NEO stopped communicating...
At about 4:30pm PST today my active NEO connected devices stopped communicating.  My test unit shows that the Aeris gsm sim is not regist...
  • 2 me toos
  • 2 replies
  • Problem
  • Solved
Photo of Stephen Blackburn
Network Service Impairment
The Aeris GSM network experienced a service impairment Friday starting at around 4.40pm PST and clearing at 6.00am PST Saturday. This imp...
  • 1 me too
  • 8 replies
  • Announcement
Photo of ERobishaw
AerAdmin API Site Down?
The AerAdmin API test site (and live site) is not responding.  According to the neo Resources Page, this is the url: http://test.m2mweb.n...
  • 1 me too
  • 2 replies
  • Question
  • Answered
Photo of ERobishaw
Specific Network Provider in a given location
I need to know, at a specific location, what the network provider that Neo/Aeris will be using. At a specific install location, for examp...
  • 1 me too
  • 6 replies
  • Question
  • Answered
Photo of Tom Day
SIM not registering.
I am trying to verify a SIM connection via an unlocked Android handset. The handset is a Motorola Droid 3, it is in GSM mode, the APN "ne...
  • 2 me toos
  • 9 replies
  • Question
  • Answered
Photo of Erik Friesen
cdma support
How do I find information about cdma support with neo?  So far, no answered emails, all telephone numbers ring endlessly without being an...
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of Jared
Text communication
I am having trouble sending and receiving texts from the neo sim using AT commands. I can successfully send a text from the diagnostics ...
  • 1 me too
  • 5 replies
  • Question
  • Answered
Photo of DecaTodd
Device data not showing up in dashboard
I recently received my first batch of SIMs. I provisioned one of the SIMs (easy) and configured my cellular device to use the Neo APN, ne...
  • 2 me toos
  • 10 replies
  • Problem
  • Solved
Photo of Danny
Phone number?
I have provisioned my first Neo (SIM) card...what number do I use as a phone number for our GPS products?
  • 1 me too
  • 3 replies
  • Question
  • Answered
Photo of James Washburn
Activating with Andriod
Hi , I would like to use Neo Aeris with an unlocked Moto G Android handset . So far I have inserted the SIMM, and now see "T-Mobile - Aer...
  • 2 me toos
  • 10 replies
  • Question
  • Answered