Activation code not working

  • 2
  • Problem
  • Updated 1 year ago
Just received a 5 pack of SIMs, logged in and went to assign SIMS, entered the activation code and it returns Unidentified package number. Really need to get these assigned asap.
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th0699

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Posted 1 year ago

  • 2
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Abraham Fuentes, Official Rep

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Hello Timothy,

Welcome to the community, can you confirm what type of SIM you were trying to add?
There are currently 5 LTE/3G SIMs in your inventory which were added today.

Thanks & regards,
Neo Support
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th0699

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3G/LTEs 5 of them. I don't show them on my inventory. Just 6 of the 2G/3G SIMs
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th0699

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Never mind..just saw them and provisioned them. The package assignment did not go the way I remembered my last 5 pack went. Appears ok now.