Activation email for new account never arrives

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  • Problem
  • Updated 6 months ago
I'm trying to create a new account to register a Digi-Key, but the activation email never arrives.  I've now tried three times with three separate email addresses, and have waited a couple of days.  I've also requested that the email be re-sent a few times.  Is there another way to activate the account?
Photo of Dallas Kashuba

Dallas Kashuba

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Posted 6 months ago

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Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

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Hello Dallas,

Per our previous e-mail exchange, our engineering team was able to identify a problem on the Digikey portal that was causing the invitation e-mails not to be generated, which they have resolved.
Based on this information we are considering this issue as resolved.
Should you require additional assistance please visit our Frequently Asked Questions at: http://neo.aeris.com/faq.  Or the Neo community forum (https://community.aeris.com/aeris), should you not find the information you are seeking please create a new post.

Regards,
Abraham Fuentes
Neo Support.
ZD# 57724