Aeris SIM answering SMS as landline

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  • Problem
  • Updated 5 years ago
  • Solved
  • (Edited)
Hello Community

I have GPS devices in the field with Aeris SIM cards in them. They communicate the GPS data to my network just perfect. I am however having an issue sending update commands to the devices via SMS. SMS is not disabled, I verified the correct MSISDN, I text the command from a authorized phone and my Verizon account answers....

"183506**** is a landline #. Reply Y to send all TXT messages to this # as voice
messages for 0.25/msg. + std msg fee. Details @, TexttoLandline"

Any problems with this before?

Photo of Ryan


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Posted 5 years ago

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Photo of Bob Heckmann

Bob Heckmann, Official Rep

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Hi Ryan,

Thanks for the question. As an IoT security feature, the
Neo connectivity service doesn't support MT SMS from a handset. This
protects devices from potentially abusive network activity from external

You can, however, send SMS to your device two ways:
  • via the AerFrame API
  • via the green Send SMS button on the device diagnostics page for your device