Billing Question

  • 1
  • Question
  • Updated 1 year ago
I have just started testing out two sims with my devices for the past two days. I'm having issues getting the devices to register or transmit data and have only used 40 kbs of data plus about ten sms messages and yet I got a usage alert and it says that my current bill is over $7.00. Most of it looks like it is MRC yet I don't even know what MRC stands for. Can you please explain this to me? Thanks
Photo of Frank Papaleo

Frank Papaleo

  • 4 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Janet Otero

Janet Otero

  • 25 Posts
  • 1 Reply Like
Hi Frank,

Thank you for using the support community. Can you please provide the ICCID number of the device and or account name to look up te details on this billing inquiry.

Kind regards,
NEO Support Team
Photo of Frank Papaleo

Frank Papaleo

  • 4 Posts
  • 0 Reply Likes
Thanks, the ICCID is 89185000160629159315
Photo of Janet Otero

Janet Otero

  • 25 Posts
  • 1 Reply Like
Hi Frank,

I have validated the ICCID and the MRC reflect the SMS_MO and SMS_MT charges. The MRC graph on the portal is the Monthly Reoccurring Charge for each traffic type: data. sms and voice. This is a projection based on current usage. No issue identified at this time. If there are future concerns on charges, please let us know. 

Kind regards, 
NEO Customer Support