CallerID? SMS sent only from dashboard?

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  • Updated 8 months ago
I have 2 of the 2G SIM Cards that we bought for ankle monitors to track via GPS/Google Maps. The monitors are set up that an authorized number calls the monitor and it will send the location to our phone, or you can text the monitor and a location will be send. Are the NEO SIMS not supported to do these functions? Can I only send an SMS off of the dashboard?
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Scott Winters

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Posted 8 months ago

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Matthew Gilmartin

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Hello Scott, you should be able to send SMS to any NEO SIM as long as they are configured for SMS service.  It does not matter if you send via our portal or another SMS-enabled device.  As long as your rate plan includes SMS it should work.  Does that help?

Thanks,
Matt G.
NEO Support Team
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Scott Winters

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Thank you that did help. The NEO SIM cards don't support caller ID though do they? 
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Matthew Gilmartin

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Hi Scott, I don't believe that NEO supports caller ID.  There is some more information on the NEO SMS service here.