cancel account

  • 1
  • Question
  • Updated 4 years ago
Hi, I'm trying to cancel my Neo Aeris account, but I can't find any way to do that.  How do I disable the SIM cards and cancel my account?
Photo of Cliff Pepper

Cliff Pepper

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  • frustrated

Posted 4 years ago

  • 1
Photo of Bob Heckmann

Bob Heckmann, Official Rep

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Hi Cliff,

You can follow a four-step process to cancel your SIMs:
  1. Navigate to the In use sub-tab on the Devices tab
  2. Check the box to the left of each SIM
  3. Select Device status and traffic policy under Actions
  4. Select Cancel on the resulting popup and that action will be applied to all selected SIMs