Cannot update billing information

  • 1
  • Problem
  • Updated 3 years ago
I'm trying to change the CC# on file with my account, and keep getting the not-so-helpful message, "cannot update account information" upon hitting "save".  
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ERobishaw

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Posted 3 years ago

  • 1
Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
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Hi Eric,

Very sorry for the inconvenience. The engineering team is reviewing the issue now. We'll keep you updated.

Regards,
Bob
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ERobishaw

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I still cannot get in to update my account.
In fact, about 9/10 times I try to go to the account information page, the website times out just trying to navigate there.
i.e: 
https://ssaerport.aeris.com/web/guest/ssh_account#accountInformation

After 3 page refreshes, I was able to get the above page to come up today, but got the same "cannot update account information" upon hitting "save" again.

I really need to update the cc# on file.

Eric