Cannot use Micro-3FF SIM card ; need nano

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  • Problem
  • Updated 2 days ago
Just received micro 3FF SIM card orderID 100002111. I did not know that there was a smaller form i.e. nano which is what my device requires. If you cannot provide a nano SIM card please close my account.
Thank You
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Dennis German

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Posted 3 weeks ago

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Matt Gilmartin

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Hi Dennis!  Sorry for the trouble you had with the initial batch.  You can order the nano SIMs through Amazon.  As for the micro 3FF SIM, you can send it back for a refund.  Let me know if you have any problems or concerns.

Matt Gilmartin
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Matt Gilmartin

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Let me know if you have any problems whatsoever.
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Dennis German

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I am not so concerned about the $4.50 cost of the SIM card as I do not want to be billed for an account I cannot use. Thank you.
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Dennis German

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Are your speaking for neo/aeris ?
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Matt Gilmartin

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Hi Dennis- yes, sorry, I work for Aeris.  For some reason my personal Facebook page logged me into the portal yesterday.  If you want you can e-mail me at matthew.gilmartin@aeris.net.  We can add the nano SIM to your existing account to keep things simple, and I'll remove the old 3FF SIM.

Matt
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Gregg Ayakawa

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I'm also looking for  Aeris nano SIMs (4FF) but I wasn't able to find them on Amazon or the Aeris website. 

https://store.aeris.com/buy-sims/lte-3g-sim-cards.html
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Norma Pavao, Official Rep

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Hi Dennis (Gregg these details are also helpful to your comment):

I am following up with you on this post. I believe you connected with a sales agent who advised that we don't offer a Nano SIM. I believe at one time it may have been available but is no longer. There although a work around which I believe was discussed with you which was to use a SIM cutter that can be used to cut the Micro SIM to the Nano SIM size you need. Please do let me know if you have any further questions regarding this matter.

Regards,
Norma 
Neo Team