can't get card to register

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  • Question
  • Updated 3 weeks ago
I bought two sim cards to use in my surveying equipment (Gnss receivers from GeoMax)-  one set up and registered fine, I can use it in either of my two geomax GNSS receivers, the other, appears to be provisioned,acts like its working in either of the two devices, yet never receives any data from the network and never shows up as registered on the website.
Photo of Mike Foshee

Mike Foshee

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Posted 3 weeks ago

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Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

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Hello Mike,

Thank you for considering Aeris for your IOT needs, we are sorry to hear that you are having a problem with using our devices. Can you please provide us your account number along with the ICCID number of the device which is experiencing the reported problem?

For security reasons you will receive a direct e-mail from Aeris with this request.

Regards & Thanks,   
Neo Support