Can't register to the network, but another Aeris sims work on same device.

  • 1
  • Problem
  • Updated 1 year ago
Hi, I have a tracking (OBD) device that is working with an existing Aeris sim.
But when I try to provision another one, the new one doesn't work.

(doesn't work) never got register.
ICCID: 89185015032500235600
Same device, working
ICCID: 89185015032500235535



How long do I have to wait until the sim in provision?  it is showing Provisioning success when I run diagnostics.

Thanks!

Jackie

Photo of Jackie Fong

Jackie Fong

  • 3 Posts
  • 0 Reply Likes

Posted 1 year ago

  • 1
Photo of Lilibeth Ocando

Lilibeth Ocando, Official Rep

  • 14 Posts
  • 0 Reply Likes
Hello Jackie, 

Please validate that all the steps below have been taken:

1. Ensure the SIM is inserted into the device correctly
2. Ensure that your device is correctly configured and authorized, i.e. not SIM-locked, verify that the APN has been correctly set up. APN: neo.iot.net
3. Ensure that the device is powered on and it is not in radio-off mode, e.g. airplane or sleep mode
4. Ensure that the device is in coverage; Check the coverage map
5. After completing the above steps, please power-cycle the device

Please let us know, 

Waiting for your comments, 


Best regards,
Lilibeth Ocando
Customer Support Engineer
Aeris Communications, Inc
Photo of Jackie Fong

Jackie Fong

  • 3 Posts
  • 0 Reply Likes
Yes, as I stated from my question that "working with an existing Aeris sim."

I have 2 sim and same device, same location, 1 is working, 1 is not.

(doesn't work) never got register.
ICCID: 89185015032500235600
Same device, working
ICCID: 89185015032500235535
Photo of Jackie Fong

Jackie Fong

  • 3 Posts
  • 0 Reply Likes
After provisioning for 3-4 hours, the same device finally register to the network.

I didn't change any setting to my obd tracker device.

I don't have the registerion issue anymore, just would like to ask, does it usually take 3 to 4 hours to provision ?
Photo of Lilibeth Ocando

Lilibeth Ocando, Official Rep

  • 14 Posts
  • 0 Reply Likes
Hello Jackie, 

Usually it does not take 3-4 hours to Provision. In fact, it is pretty quick; even though, sometimes when we have a lot of Activations/Provisions at the same time, we could experience some delays. 
Please let me know if you have any other question.


Best regards,
Lilibeth Ocando
Customer Support Engineer
Aeris Communications, Inc