Dashboard Data not Updating

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  • Problem
  • Updated 3 weeks ago
Dashboard not updating with usage data.  Similar to this post:
https://community.aeris.com/aeris/topics/device-data-not-showing-up-in-dashboard

According to that post (over 4 years old) it appears that data should be updated often.  My device has been connected and sending data for 3 days and nothing is showing up on the dashboard.

Please advise.

Thanks
Carlton

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Carlton Guc

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Posted 4 weeks ago

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Surbhit Saxena

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Hello Carlton,

Hope you are well.

We are looking into your issue. Can you please provide the ICCID of your SIM?

Thanks & Regards,
Surbhit Saxena
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Surbhit Saxena

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Hello Carlton,

I request you to please provide the device identifier if possible?

Thanks & Regards,
Surbhit Saxena
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Surbhit Saxena

  • 21 Posts
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Hello Carlton,

Considering that there was no response has been received from your side, I am moving this case towards closure. I'll mark it as solved, and if you do have any questions just reply back.

Thanks & Regards,
Surbhit Saxena