Data session not closing.

  • 1
  • Problem
  • Updated 2 years ago
I tested a sim card using an android phone. Version 6.0. I disabled background data. everything worked as expected.

The data records show a session lasting for 86400 seconds a full day and a couple of others lasting several mins. I was very careful to ensure background data was turned off. I have disabled the sim card as it is already charging overage. my sessions were php post which could not have lasted even 5 all combined. I would like someone to look at my account and see why all the data was used up in this manner. Thank you.
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Kris Paul

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  • not happy

Posted 2 years ago

  • 1
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Janet Otero

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Hi Kris Paul,

Thank you for using the support community. Please provide the device identifier: ICCID for us to retrieve the device reports on usage. I also need you e-mail address so that I can engage our engineering team for analysis of this issue. 

Kind regards,
Aeris NEO Team Support
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Kris Paul

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hello Janet,
ICCID 89185000160629154712 
kristel206@gmail.com