device deregistered

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  • Problem
  • Updated 3 years ago
Last registration at: 2017-09-20 21:39:03 Last deregistration at: 2017-09-21 07:31:14........why does the registration status show my device deregistered?
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shawn francis

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Posted 3 years ago

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Jesse Hamus, Official Rep

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HI Shawn,
Thanks for posting.  I can see the device has deregistered as you mentioned for SIM ending in x5052 on 2017-09-21 07:31:14.  A deregistration event can be caused by the network due to inactivity which is a system timer parameter.  The device also shows no data usage and in a provisioned state, which also is in line with no network activity and the network forcing the device off the network. 
Hope this answers your post.

Kind regards,

NEO Support team