Device never registered

  • 2
  • Question
  • Updated 2 months ago
device never registered. 

yes - I have attempted to program apn and it still always says never registered. also do I have to wait till 12midnight for some update to happen.. 
Photo of PAULK

PAULK

  • 2 Posts
  • 0 Reply Likes

Posted 2 months ago

  • 2
Photo of Norma Pavao

Norma Pavao, Official Rep

  • 126 Posts
  • 2 Reply Likes
Hi Paul,

Can you provide the ICCID you are having trouble with so we can take a look at our logs?

Regards,
Norma
Neo Team
Photo of PAULK

PAULK

  • 2 Posts
  • 0 Reply Likes
89185000171133982779
89185000171133982761
89011702272025003168
Photo of Norma Pavao

Norma Pavao, Official Rep

  • 126 Posts
  • 2 Reply Likes
Hi,

Thank you for providing the ICCIDs in question.  I see they were all provisioned but none are attempting cellular registration.  Because of the nature of the symptoms I will be providing communication via an internal ticket.  

Regards,
Norma
Neo Team