Device+not+responding+on+call+back+number

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  • Updated 3 years ago
I received a Xirgo XT-2060 yesterday, put in an Aeris SIM and installed it in my car (it's an OBD-II device). Directions say to send a text to the device with a return phone number. I have several times with no response. I see from the Neo website that the device has registered and it is receiving and sending texts -- just not back to my number. Is it possible to know where the MO texts are going?
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James Womack

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Posted 4 years ago

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Bob Heckmann, Official Rep

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Hi James,

Thanks for the question. I suspect I know what the issue is here but just to be sure I'm not making an incorrect assumption can you let us know how you're sending MT SMS to your device?

Regards,
Bob
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James Womack

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Aplogies for the slow response. I responded to an email that arrived after you posted your question.

I’m sending the text message  “+XT:1008,MyPhoneNumber” from my cell phone to the SIM’s phone number.  We tried sending a text from the Neo website as well. Neither got a response.

 Does that answer your question?

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Bob Heckmann, Official Rep

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Hi James,

The Neo connectivity service is designed to manage MO and MT SMS through our AerFrame API (additionally, MT SMS can be sent from the Neo portal to a Neo SIM). Visit this page for more information about using the API.

Regards,
Bob
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James Womack

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I've started working through the tutorial. I get the the part where it says "From the drop-down menu in the Advanced Rest Client, select Creating SMS Application". Where do I find this REST client? Is it Aeris supplied or a part of Chrome?

Thanks.
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Bob Heckmann, Official Rep

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Hi James,

The team sent you an email with the JSON file and instructions for installing the REST client in Chrome. Let the community know how it goes with your application development.

Regards,
Bob
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James Womack

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Hi Bob,

I did get the JSON file and instructions that I followed to set up a notification channel etc. Then I sent an SMS message with the return number being my cell phone (see exact message in my second post). When I retrieved the SMS message through the REST api, it showed that indeed it had returned a message with my cell phone as the destination address; but I did not receive a message at my cell phone.

I went through the send/receive process a couple more times. Still no message at my cell phone. When I log into the neo/aeris website I can see where the device has received and sent three messages.

I'm not sure what the next step should be. The device seems to be returning a message to the address as instructed. It just isn't getting to my phone.

Regards, Jim.
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Bob Heckmann, Official Rep

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Hi Jim,

In order for AerFrame to route the SMS from your Xirgo device to your handset the handset needs to have a Neo SIM like the device. Absent that scenario, AerFrame stores the SMS received from the device in the Notification Channel where it can be accessed by your application.

Regards,
Bob
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James Womack

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I see. They payload/message that I was receiving through the Notification Channel was garbled and longer than I expected. Is there any encoding going on in channel? Should the payload/message be shown in simple text? If so, I'll follow up with the manufacturer/distributor.
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James Womack

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Further to my last post. I sent three messages and received their responses using the REST api. As you can see the response message looks like it may be being encrypted.

Message
+XT:1008,6822349719
Response
"JCQzNTI2NDgwNjQyNjY5NzYsMTAwNyxYMHoyLTExMzRCQjIsMDA5OSxVbmtub3duLFQ1IyM="

Message
+XT:1007
Response
"JCQzNTI2NDgwNjQyNjY5NzYsMTAwOCw2ODIyMzQ5NzE5IyM="

Message
+XT:1003
Response
"JCQzNTI2NDgwNjQyNjY5NzYsMTAwMywxMDAwMCwxMC4xMC4xMC4xMCx1c24scHdkLGFwbiwrMTY4MjIzNDk3MTksMSwwLDAsMCwwLDAjIw

Note also the similarities of the beginning of the responses.

Regards, Jim.
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Bob Heckmann, Official Rep

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Hi Jim,

AerFrame responses are in Base64 so you'll need to decode them in your application. If you need a decoder for troubleshooting just do a web search for "base64 decoder".

Regards,
Bob
(Edited)