Device Won't Connect To Network

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
I'm trying to connect a Queclink device to my servers using an Aeris SIM which has been provisioned. The APN is correctly programmed into the device as well the additional programming to connect to my servers. 

The problem is the device isn't connecting to the network and the Aerport portal is saying the device hasn't registered on the network. SIMs I've tried are the only 2 active in my account (ending 01111 and 01129). Coverage at my location is also more than adequate (2G & 3G - Zip is 33578)

I've checked the APN info programmed into the device, restarted the device, tried two different SIMs, two different units, and they won't connect to the network at all. (APN I'm using is neo.iot.net).

I've also spoken to Queclink and they say the device I'm using should work fine with the Aeris network. 

Please help!
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Bruce B

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  • frustrated!

Posted 3 years ago

  • 1
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Bruce B

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Can I please get a reply??
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Bob Heckmann, Official Rep

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Hi Bruce,

We see registration and packet data start/stop records for the ICCID ending in 1111 on 3/11/2015. Our logs don't show any activity for SIM 1129. When we don't see a registration event it usually points to something related to the device itself.

You may have done this already but I suggest inserting the SIM ending in 1129 into the device that contained the 1111 SIM when it registered. That may confirm whether or not your issue is device related.

Regards,
Bob
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Kate

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Bruce B, what you describe is exactly what is happening to me.
Can you provide any hints/tips on how you fixed this? 

The thread shows "solved" so I came hunting for ideas I can try -

Many thanks!!
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Bruce B

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The best advice I can provide is as follows:

  1. Make sure the sim is provisioned (I have to say it just in case lol)
  2. Check the coverage area http://neo.aeris.com/iot-connectivity/coverage-map/
    **If the device is 2G make sure you're only looking at the 2G coverage
  3. Make sure the APN is programmed correctly
If you have coverage and the device won't connect try it in a different location. Just like with a cell phone coverage strength can greatly differ from one side of a room or office to another.

What device are you using?
(Edited)
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Kate

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Yes, it is provisioned - ha ha.

I'm in 48009 and show great coverage in the area, but I will try moving it within the office (although it's right next to a window where we get great reception).

I have the SIM in a Robustel industrial modem, connecting to a Oracle data center.  Works great with hardwire connection, just can't get the SIM connected.

When you say "Queclink device" what do you mean?  Is that just another term for SIM card?  I'm a newbie :-)
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Kate

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Similar the sentiment you conveyed in your original post, I'm just feeling frustrated.  I just want to scream, "please help, Aeris! - I want to start paying you!"  All I need is the support to get them registered and then want to "turn on" 50+ SIMs ASAP.  LoL
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Bruce B

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I primarily connect Queclink devices to the Aeris network and misread your initial post lol. 

Have you checked Aerport to see if you're registering on the network? Also what APN do you have programmed into the device?