I ordered 5 SIM cards, but only one of the cards showed up on my inventory. I can't seem to get even that card to connect to the network, but that may be an issue with the device. However, the other 4 cards are not even showing up on the inventory.
- 3 Posts
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- frustrated.
Posted 1 year ago
- 10 Posts
- 0 Reply Likes
Hi Leonardo Avalos Marquez,
Thank you for contacting Aeris Support. We have received your case and will begin efforts towards investigating.Updates will be provided as they become available.
Thanks & Regards,
NEO Support
Thank you for contacting Aeris Support. We have received your case and will begin efforts towards investigating.Updates will be provided as they become available.
Thanks & Regards,
NEO Support
- 10 Posts
- 0 Reply Likes
Hi Leonardo Avalos Marquez,
Thank you for contacting Aeris Support.
I request you to provide SIMs deatils like ICCID, IMSI etc.
Also please provide snapshot of the label which came with devices and the order paper work if possible.
Thanks & Regards,
NEO Support
Thank you for contacting Aeris Support.
I request you to provide SIMs deatils like ICCID, IMSI etc.
Also please provide snapshot of the label which came with devices and the order paper work if possible.
Thanks & Regards,
NEO Support
- 3 Posts
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- 3 Posts
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Abraham Fuentes, Official Rep
- 79 Posts
- 0 Reply Likes
Hello Leonardo,
Per additional external communication this issue has been classified as resolved.
Best Regards,
Abraham Fuentes
Neo Support
Per additional external communication this issue has been classified as resolved.
Best Regards,
Abraham Fuentes
Neo Support
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