devices aren't showing up in inventory

I ordered 5 SIM cards, but only one of the cards showed up on my inventory. I can't seem to get even that card to connect to the network, but that may be an issue with the device. However, the other 4 cards are not even showing up on the inventory.

Leonardo Avalos Marquez

3 Posts
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frustrated.

Posted 1 year ago

1 year ago

Sonam Gupta

10 Posts
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Hi Leonardo Avalos Marquez,

Thank you for contacting Aeris Support. We have received your case and will begin efforts towards investigating.Updates will be provided as they become available.

Thanks & Regards,
NEO Support

Comment

1 year ago

Sonam Gupta

10 Posts
0 Reply Likes

Hi Leonardo Avalos Marquez,

Thank you for contacting Aeris Support.

I request you to provide SIMs deatils like ICCID, IMSI etc.

Also please provide snapshot of the label which came with devices and the order paper work if possible.

Thanks & Regards,
NEO Support