Do Neo Sims work in New Zealand?

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  • Updated 3 years ago
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I currently tried to use Neo Sims in tracking devices in New Zealand. Following the support tutorials I have set the APN to neo.iot.net and also enabled roaming, next step I tried to let the device automatically search for operator and register but this seems like it is unable to do so. I am wondering if Neo Sims work in New Zealand, and if they do what are some possible actions I could take? Thanks
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Andrew Radcliffe

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Posted 3 years ago

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3 years ago
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Andrew Radcliffe

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And when I send the command AT+CREG?, the response is always +CREG: 0,2, searching for a new operator.
3 years ago
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Norma Pavao, Official Rep

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Hi Andrew,

Neo service is only available in the United States, Roaming services are not available which would explain the reason you are encountering issues registering on the Network. My apologies for the inconvenience.

Regards,
Norma
3 years ago
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Andrew Radcliffe

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Thanks for your response. My next question will be, how to interpret that New Zealand is blue in the coverage map? Is there any future plan for Aeris to have any service in New Zealand?
3 years ago
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Norma Pavao, Official Rep

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Hi Andrew,

Good question, and one I can offer clarification.  Via Aeris enterprise service, roaming is available which is why the coverage map shows blue.  To find out more about Aeris' enterprise services you can visit www.aeris.com.  At this time there is no plan to expand Neo service beyond the United States.  My apologies for this inconvenience.

Regards,
Norma

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