getting this when i try to provision sim....help!
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Posted 3 years ago
- 25 Posts
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Hi Gary,
Thank you for posting you problem on the NEO Community web. I have verified that your account has the SIMs in inventory. I need to understand that you followed the assign SIM process and in the Dashboard tab you did enter your 6-digit code. I need to understand in what step this error was generated. I have sent an e-mail directly to you with device information so I can attempt to reproduce this issue.
Kind regards,
Janet
Thank you for posting you problem on the NEO Community web. I have verified that your account has the SIMs in inventory. I need to understand that you followed the assign SIM process and in the Dashboard tab you did enter your 6-digit code. I need to understand in what step this error was generated. I have sent an e-mail directly to you with device information so I can attempt to reproduce this issue.
Kind regards,
Janet
- 5 Posts
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- 5 Posts
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"Error occurred while provisioning selected device(s): No login details for input device ID"
when i try to provision a sim
when i try to provision a sim
- 5 Posts
- 0 Reply Likes
- 25 Posts
- 1 Reply Like
Hi Gary,
The issue on your account has been resolved. I have observed that a SIM has been successfully provisioned.
We apologize for the inconvenience.
Kind regards,
Aeris Customer Support
The issue on your account has been resolved. I have observed that a SIM has been successfully provisioned.
We apologize for the inconvenience.
Kind regards,
Aeris Customer Support
- 4 Posts
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Hi, I'm receiving this error on a SIM I haven't used in about a year. The same "Error occurred while provisioning selected device(s): No login details for input device ID". Can this issue be resolved on my account similar to the above? Thanks.
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Service Provisioning and Activation
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gary patterson
Janet Otero
We are addressing the provisioning issue with appropriate personnel. I will follow-up with a resolution once we have identified the cause. I apologize for the delay.
Kind regards,
Aeris Customer Support