Thank you for posting you problem on the NEO Community web. I have verified that your account has the SIMs in inventory. I need to understand that you followed the assign SIM process and in the Dashboard tab you did enter your 6-digit code. I need to understand in what step this error was generated. I have sent an e-mail directly to you with device information so I can attempt to reproduce this issue.
We are addressing the provisioning issue with appropriate personnel. I will follow-up with a resolution once we have identified the cause. I apologize for the delay.
Hi, I'm receiving this error on a SIM I haven't used in about a year. The same "Error occurred while provisioning selected device(s): No login details for input device ID". Can this issue be resolved on my account similar to the above? Thanks.
gary patterson
Janet Otero
We are addressing the provisioning issue with appropriate personnel. I will follow-up with a resolution once we have identified the cause. I apologize for the delay.
Kind regards,
Aeris Customer Support