Establish Data Session with RTU

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  • Question
  • Updated 3 years ago
  • (Edited)
  • 1
Hello,

I recently bought a neo SIM card for use with my RTU cellular device. I have installed the SIM and it is showing that it is successfully registered on my network, but I cannot establish a data connection. I have looked at the tutorial on this, but it is not very straightforward and I do not think this device has the AT commands to follow this tutorial. 

I would like some help in establishing a data session for this device.

The device is an S2000Nano RTU from Servelec. Thank you!
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Logan Krawchyk

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Posted 3 years ago

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3 years ago
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Abraham Fuentes, Official Rep

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Hello Logan,

I am sorry to hear you hare having problems getting your device to work. According to your manufactures website this may not be an LTE capable device, Please confirm with them that it is.

If so then please verify APN is properly programmed within device & Sim is properly inserted adn transmitter is not turned off.

Regards,
Neo Support
3 years ago
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Logan Krawchyk

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Hi Abraham,

For an Aeris SIM card, does the device have to be 4G LTE for it to function?

Thanks,

Logan Krawchyk
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