Having problems provisioning new SIMs

  • 1
  • Problem
  • Updated 4 years ago
  • Not a Problem
I just got a new shipment of 10 SIMs but can't seem to add them to my account. Upon typing the package code (310086) it gives an error "Unidentified package number".


Photo of Jason Yeung

Jason Yeung

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Posted 4 years ago

  • 1
Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
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Hi Jason,

Thanks for posting to the Support Community. Your SIMs are available on the "SIM inventory" tab on the "Devices" page. Please refer to the screen capture below.