How do I cancel a SIM and replace it with a new one?

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  • Question
  • Updated 11 months ago
I purchased a 2FF SIM for testing purposes, but my device requires 3FF. How do I cancel the 2FF and get a new 3FF?
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Joe Rocci

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Posted 11 months ago

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Jesse Hamus, Official Rep

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Thanks for posting.
You can proceed with purchasing the 3FF SIMs that suit your business needs.
You can submit a refund request for the previously ordered 2FF SIMs which will then be processed accordingly.  Under Quicklinks in the NEO portal select Get help with a recent order, then select Request refund. 

Kind regards,

NEO Support Team