How do I get my SIMs into a pool plan?

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  • Question
  • Updated 1 year ago
We're bringing on more and more devices and would benefit from having the pool plan feature.  How do I implement that?
Photo of Carlton Guc

Carlton Guc

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Posted 1 year ago

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Photo of Surbhit Saxena

Surbhit Saxena, Official Rep

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Hello Carlton,

We have received your case.
I request you to provide the details of SIMs i.e ICCID and the rate plan, service profile you want to use?
Also please let us know the account ID of the SIMs?

Thanks & Regards,
Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

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Hello Carlton,

Thank you for considering Aeris for your IOT needs, based on the information you have provided I must say that our current Neo rate plans do not support pooling therefore it can not immediately address your requirements. However, I would recommend you speak with one of our account reps so that together we can find the best possible answer to address your needs. To that end I invite you to reach out to Alex Broskovetz (  so that he and you may establish an appropriate dialogue regarding your rate plan needs.

For additional information on our products please visit our online documentation at url:

Best Regards,
Abraham Fuentes
Neo Support