I can't access my account

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  • Problem
  • Updated 1 week ago
I can't access my account, the password reset fails, and no one at support picks up. I need to provision sims properly - help!
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Steve Lastoe

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Posted 1 week ago

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Photo of Ankita Sharan

Ankita Sharan, Official Rep

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Please raise a ticket to support@aeris.net with reference ticket numberĀ 64599
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Abraham Fuentes, Official Rep

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Hello Steve,


Thank you for considering Aeris for your IOT needs, we are sorry to hear you are having difficulty accessing your account.

Can you please confirm for us that you are going to the correct dashboard ?
Your account #22987 should be using ; https://ssaerport.aeris.com/

The screen should look like the attached "Neo_Dashboard_Screenshot.PNG"


If so are you receiving any errors such as "INVALID USERNAME OR PASSWORD" if so please provide screenshot including url.


Please do let us know the answer to these inquiries at your earliest convenience via this forum.

We are currently tracking this reported issue via ticket#64599 once have provided the above information we may need to contact you directly outside of this forum to exchange more sensitive information.

Best Regards,
Abraham Fuentes
Neo Support
zd#64599