I entered my six-digit code, but my sims are not listed

  • 1
  • Question
  • Updated 2 years ago
  • Answered
Can't see my sims
Photo of Jennifer Boles

Jennifer Boles

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Posted 2 years ago

  • 1
Photo of Janet Otero

Janet Otero

  • 25 Posts
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Hi John, Thank-you for posting you request. I verified your account and reproduced the problem when assigning new SIMs. I will check into your account set-up. 
Kind regards,
Photo of Bob Heckmann

Bob Heckmann, Official Rep

  • 349 Posts
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Hi Jennifer,

Thanks for posting to the Neo Support Community. Please refer to Step 4 of the Assign & Provision your SIMs tutorial to learn how to locate your SIMs in the portal.


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