I have 6 digit code associated with 3 sims but not able to provision them

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  • Problem
  • Updated 6 months ago
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nilesh bagdai

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Posted 6 months ago

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Frankie King, Official Rep

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Hello Nilesh,

I have sent you an email requesting some information. Please check and reply at your earliest convenience.  
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nilesh bagdai

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Frankie can you please reply
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nilesh bagdai

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Hello Nilesh,

We need to ask you some follow up questions, due to some inconsistencies we have observed.
First, can  you confirm you actually entered the code yesterday , and if you received an error, or if the screen just flashed and came back to the enter a code option? 

The 6 digit code you provided (581645) actually has 5 SIMs associated to it, and one of them (ICCID: 89011702272024880772) is currently active on  your account.
Our network logs are showing that originally the 6 digit code was used on July 5th 2018 at which time all 5 SIMs should have been loaded into your inventory. Unfortunately due to a problem on our end this did not occur.
Do you happen to recall receiving these SIMs and code around beginning of July?

At this time I am escalating this issue to our engineering team for assistance with resolution,

We understand your expressed urgency on this manner and will proceed accordingly. Additional updates will be provided as they become available.

Regards,     
Abraham Fuentes
Neo Support
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nilesh bagdai

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Than I need the 6 digit code associated with

89011 70227 20248 80780

89011 70227 20248 80798

89011 70227 20248 80806
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nilesh bagdai

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can you please replly
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Abraham Fuentes, Official Rep

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The missing 4 SIMs from original assignment have been added to account 22569  nilesh.bagdai@directpay.biz_NEO.
You may now proceed with provisioning of these devices at your discretion.
Please confirm at your earliest convenience and provide case closure approval.

Best Regards,
Abraham Fuentes
Neo Support

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nilesh bagdai

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The six digit code I have is 581645

 

For

 

89011 70227 20248 80780

89011 70227 20248 80798

89011 70227 20248 80806