Im having issues to set up my GPS devices, i followed the process, assigned, register, and set up apn, but still are not able to establish connection, i can not track any of my devices online on any of my apps yet, can you help?
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Posted 8 months ago
Norma Pavao, Official Rep
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Hello Christian,
Can you provide more specifics, first can you provide your account ID and the ICCID in question? Can you also provide details on the device the SIM is in? What did you define at the APN?
Thank you,
Norma
Neo Team
Can you provide more specifics, first can you provide your account ID and the ICCID in question? Can you also provide details on the device the SIM is in? What did you define at the APN?
Thank you,
Norma
Neo Team
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IMSI:
204043398341935
MSISDN:
11836111928
ICCID:
89185000171133980096
Service name:
NEO22745
Current IP:
APN:
neo.iot.net
Trying to set up in GPS devices, LK209C, LK208, LK100, LK106, and in a Kids Watch GPS, im looking in the boxes, and i dont see any models or PN
Im sure devices works, because i have been using them with celphone Sim cards
The issues im having is with Data Session, it says : Never established data session
Network status: Network is up
Provisioning
Registration
Data session: Never established data session
204043398341935
MSISDN:
11836111928
ICCID:
89185000171133980096
Service name:
NEO22745
Current IP:
APN:
neo.iot.net
Trying to set up in GPS devices, LK209C, LK208, LK100, LK106, and in a Kids Watch GPS, im looking in the boxes, and i dont see any models or PN
Im sure devices works, because i have been using them with celphone Sim cards
The issues im having is with Data Session, it says : Never established data session
Network status: Network is up
Provisioning
Data - Allowed
SMS - Allowed
Registration
Last registration at: 2018-06-05 12:48:30
Last deregistration at:
Data session: Never established data session
Norma Pavao, Official Rep
- 135 Posts
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Hi Christian,
Thank you for providing the details, I do see the device registering no the network but I do not see it is attempting to start a data session. Do you have an unlocked phone where you can place the SIM and configure the APN to see if the behavior changes? I am curious to see if the result is the same.
Regards,
Norma
Neo Team
Thank you for providing the details, I do see the device registering no the network but I do not see it is attempting to start a data session. Do you have an unlocked phone where you can place the SIM and configure the APN to see if the behavior changes? I am curious to see if the result is the same.
Regards,
Norma
Neo Team
Norma Pavao, Official Rep
- 135 Posts
- 2 Reply Likes
Hello Christian,
I checked our logs again to see if there is a change with the device behavior. I am not observing any change. What I do see is that the device is only completing part of transmission in order to transmit data. Can you confirm the signal strength of the device?
Regards,
Norma
Neo Team
I checked our logs again to see if there is a change with the device behavior. I am not observing any change. What I do see is that the device is only completing part of transmission in order to transmit data. Can you confirm the signal strength of the device?
Regards,
Norma
Neo Team
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