is there a reason why when I suspend a sim card it return to bill a few days after?

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is there a reason why when I suspend a sim card it return to bill a few days after?
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Richard Decatrel

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Posted 1 month ago

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Abraham Fuentes, Official Rep

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Hello Richard,

Please see our online documentation AerPort Users Guide section 5.1.2; 
"...If a suspended device transmits more data than the defined threshold or has been suspended for the maximum time allowed (as set in your customer contract), the device is automatically moved to the Billed state..."



Best Regards,     
Neo Support