Is there a way to reactivate a SIM that was canceld?

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  • Question
  • Updated 1 year ago
Is there a way to reactivate a SIM that was canceld?
Photo of Richard Decatrel

Richard Decatrel

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Posted 1 year ago

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Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

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Richard,

Cancelled devices will appear in your SIM inventory. What you need to do is treat it as a new device and provision it again.

Please do let us what happens when you try this.

Regards,
Neo Support
Photo of Richard Decatrel

Richard Decatrel

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I canceled a SIM last month and I searched in the SIM inventory and in the active SIM cards but there is no where to find it,this SIM have disappear.
Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

  • 64 Posts
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Richard,

Can you confirm for us the device identifier you are trying to look up along with the account name?

Regards,
Neo Support
zd#54131