lost pin number to provision sims

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  • Updated 2 years ago
Hi,

I am trying to provision sims form my March order number (76c59c10-e612-11e5-9502-0a8cd4eb33e9). But I lost the pin. Can you please help? my email is jpatel.ma <at> gmail

Also, is it possible to move or reassign sims to a different account?

thanks,
-jignesh
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Jignesh Patel

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Posted 2 years ago

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Norma Pavao, Official Rep

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Hello Jignesh,

I will forward your request to the appropriate group.  We will provide you an update once we hear back from our engineers.

Regards,
Norma
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Bob Heckmann, Official Rep

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Hi Jignesh,

Thanks for your question. Each of your SIMs has a 20-digit number printed on it (beginning with 89185). Please provide 2 or 3 of those numbers so we can lookup the 6-digit code you need to activate them.

As for reassigning SIMs to a different account, that's not something we support at this time.

Regards,
Bob
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Jignesh Patel

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Hi  Bob,

here are 3 out of 10 sim #
 89185000150911341507
 89185000150911341515
 89185000150911341523
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Bob Heckmann, Official Rep

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Hi Jignesh,

Here is your 6-digit activation code:

472712

Regards,
Bob