Multiple SMS Count

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  • Updated 3 years ago
Whenever I send SMS to my devices through NEO platform, it sends multiple times until device receives the message. When I see billing, it looks like all those failed to send SMS are charged. I think only messages went through must be charged. I tried to setup 1 particular devices, I sent about 20 SMS, I was billed about 190 SMS (MO/MT combined together) 
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Sang Lee

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Posted 3 years ago

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Bob Heckmann, Official Rep

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Hi Sang,

Thanks for the post. Can you please provide more detail about how you're transmitting SMS and the results you see after each attempt?

Regards,
Bob
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Sang Lee

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I clicked "Device Diagnostic" and clicked "Send SMS".