my device dont show sim card

  • 1
  • Problem
  • Updated 1 year ago
i  installed sim several times will not show sim let alone service
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steve coleman

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Posted 1 year ago

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Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

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Hello Steve, 

Thank you for considering Aeris for your IOT needs, we are sorry to hear you are having a problem with using our devices. For information on getting started please visit our online documentation at url: .  Based on the information you have provided and the status of your account it would appear you need to assign your SIMs.
Please log into your account via Neo Dashboard ( , and proceed to assign SIMs by entering your provided 6 digit code.

Abraham Fuentes
Neo Support
<ZD# 63663>