my device dont show sim card

  • 1
  • Problem
  • Updated 8 months ago
i  installed sim several times will not show sim let alone service
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steve coleman

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Posted 8 months ago

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Photo of Abraham Fuentes

Abraham Fuentes, Official Rep

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Hello Steve, 

Thank you for considering Aeris for your IOT needs, we are sorry to hear you are having a problem with using our devices. For information on getting started please visit our online documentation at url:  https://neo.aeris.com/support/ .  Based on the information you have provided and the status of your account it would appear you need to assign your SIMs.
Please log into your account via Neo Dashboard ( https://ssaerport.aeris.com/) , and proceed to assign SIMs by entering your provided 6 digit code.

Regards,
Abraham Fuentes
Neo Support
<ZD# 63663>