My devices are connected to the network, but I cannot connect to them

I need help setting up my devices. I have 7 sims, and only one has the status of "Billable". its transmitting and receiving data, but from where?

My device is supposed to communicate with a website that collects its data. I cannot ping my device, and its supposed to be pingable.

this is very frustrating. this equipment works with other sim card companies, WHY WONT IT WORK HERE?

Christopher Tedeschi

2 Posts
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Posted 2 years ago

2 years ago

Abraham Fuentes, Official Rep

72 Posts
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Hello Christopher,

I am sorry to hear you are having difficulties with our product. Can you provide us your account number along with the last four digits of a SIM card you are trying to get working so that we can begin investigating your issue.

Thanks,
Neo Support

Comment

2 years ago

Abraham Fuentes, Official Rep

72 Posts
0 Reply Likes

Hello Christopher,

Looking into your account we can see that while you have devices in SIM inventory they have not been provisioned. Therefore as your dashboard shows you have no in use / active devices please proceed with provisioning of devices as shown in http://neo.aeris.com/support/get-started/assign-provision/

Regards,
Neo Support
<Ref ZD#53193>

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