Network Service Impairment

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  • Announcement
  • Updated 3 years ago
  • (Edited)
The Aeris GSM network experienced a service impairment Friday starting at around 4.40pm PST and clearing at 6.00am PST Saturday. This impairment impacted data and SMS services. All services have been restored and being monitored.

Best Regards,
Aeris Support
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Stephen Blackburn, Official Rep

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Posted 3 years ago

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Stephen Blackburn, Official Rep

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The Aeris NOC has completed system checks and has confirmed all services are restored. They will continue to monitor services over the weekend.
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Stephen Blackburn, Official Rep

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The incident has been reopened by the Aeris NOC and Aeris engineers are investigating.
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Stephen Blackburn, Official Rep

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Aeris engineers have isolated the issue to the circuits between the Aeris network and our signalling partners network. They are currently engaged with the signalling partner in the investigation.
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Stephen Blackburn, Official Rep

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Aeris engineers have further isolated to four links on the circuit between Aeris' network and the partner network. The investigation is continuing.
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Stephen Blackburn, Official Rep

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Aeris engineers have further isolated the problem to four links between the Aeris network and our signalling partner's network. A configuration change has been made to the links and the links have been reset. There appears to be some instability in reintroducing traffic so Aeris engineers are working with our carrier partner to introduce traffic in a controlled manner.
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Stephen Blackburn, Official Rep

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Aeris engineers are working with our carrier partner to prepare for introducing signalling traffic back to the network in a controlled manner. They are looking to start this within the next hour.
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Stephen Blackburn, Official Rep

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The controlled introduction of signalling traffic to the network started about 10 minutes ago. The activity will take about another 15 minutes. 
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Stephen Blackburn, Official Rep

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The activity to reintroduce traffic back to the network is complete. Network checks show that the network is stable and processing traffic as expected. All devices now have access to the network.

Not all devices will connect back to the network immediately. This will depend on the device application and call in schedule, but most customers should see an increase in success across their device population.

BR
Steve