Not sure if I bought the right card?

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  • Updated 2 months ago
I have a 3G GPS Tracker so I bought the LTE/3G sim card. After I assigned the Sim card to my account, I see in the diagnostics area that the card seems to to use the iot.aer.net APN. After looking around, it seems iot.aer.net is the LTE network. Is there a way to switch the card to neo.iot.net APN?
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Zhen Mai

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Posted 2 months ago

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Photo of Vaibhav Tyagi

Vaibhav Tyagi

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Hi Mai,

You can cancel and re-provision again and assign the APN.

Thanks.

Vaibhav
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Zhen Mai

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Thank you for the response Vai. I cancelled it but when I try to re-provision, I'm only offered the LTE data plans. Selecting any of them automatically sets my sim card to use the LTE network again.