Provisioned SIM not showing service in device

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  • Question
  • Updated 4 years ago
I provisioned a new SIM and put it in an unlocked SIM cell phone from Russia. It says there is no service and the diagnostic page on aeris says the device was never registered. How do I resolve this?
Photo of Thompson Hangen

Thompson Hangen

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Posted 4 years ago

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Photo of Norma Pavao

Norma Pavao, Official Rep

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Hi Thompson,

Where is the SIM located?  Have you confirmed coverage via the coverage map?

Can you also clarify what service you are attempting SMS, Data?  If you can provide the MSISDN we can verify against our logs to confirm it is or has not attempted cellular registration.