Radio connection failed on credit card machine

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  • Question
  • Updated 1 year ago
worked until today, what does this mean?
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samuel silver

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Posted 1 year ago

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Photo of Norma Pavao

Norma Pavao, Official Rep

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Samuel,

In order to investigate we need to know your device ID can you provide either the ICCID or MSISDN?

Regards,
Norma
Neo Team
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samuel silver

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N/AICCID:89185015032500239941




IMSI: . 204043396202604


This is one of the 2 having this problem today
Photo of Norma Pavao

Norma Pavao, Official Rep

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From reviewing the logs the device has been transmitting data on the 3rd of April to present, please advise if you are still seeing a problem and if you are is there a specific timestamp we need to be looking at?

Regards,
Norma
Neo Team
Photo of Norma Pavao

Norma Pavao, Official Rep

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Samuel,

Did you need any further assistance?  

Regards,
Norma
Neo Team